This policy explains how VertexCo collects, uses and protects your personal data when you use our website or buy from our store, in line with the Egyptian Personal Data Protection Law No. 151 of 2020.
Data we collect
- Contact details: name, company, mobile number, email.
- Delivery details: city and address.
- Order details: products, quantities, engraving texts and logos you send us.
- Technical data: IP address and browser type, for security and to improve the site.
Payment data
We do not store your card details. Online payments are made directly on the secure pages of licensed payment gateways (Paymob and Fawry); we only receive the payment status and reference number.
How we use your data
- To process, deliver and follow up on your order.
- To answer quote requests and enquiries.
- To manage your account if you create one.
- To meet legal and accounting requirements.
We never sell your data or share it with third parties for marketing.
Sharing
We share only the minimum needed with payment gateways, delivery companies and our hosting provider, all of whom must keep it confidential.
Cookies
We use essential cookies to run the site (session, cart, language, currency, light/dark mode) and may use analytics such as Google Analytics to understand usage in aggregate.
Retention and security
Order data is kept for as long as required by law and accounting, protected by encrypted connections (HTTPS) and restricted staff access.
Your rights
You may ask to access, correct or delete your data, or withdraw consent to marketing messages, through our contact page.
Changes
We may update this policy; the date of the last update is shown at the bottom of the page.
Last updated: 2026-10-15