Standard (non-custom) products
You may request an exchange or refund within 14 days of delivery, provided the item is unused, in its original condition and packaging, in line with the Egyptian Consumer Protection Law No. 181 of 2018.
Custom and engraved products
Items made to your order (name or logo engraving, custom printing, special sizes) cannot be returned or exchanged because they are made especially for you, unless there is a manufacturing defect or a difference from the approved proof — in that case we remake the item or refund you.
Damaged or wrong items
If you receive a damaged item or one that differs from your order, contact us within 48 hours of delivery with photos; we cover the full cost of replacement and shipping.
Refund method
- Online payments (card, wallet, Fawry): refunded to the same method within 7–14 working days depending on the bank or provider.
- Cash on delivery or transfer: refunded by bank transfer or InstaPay.
- Shipping fees are not refundable unless the error or defect is ours.
How to request a return
Contact us through the contact page or WhatsApp with your order number and the reason.
Last updated: 2026-10-15